Monday, 20 July 2015

Get Events Relevant to Customers Only

Until now, there was no dedicated way to have only the events relevant to the customer set as the status of the events. Reports that had the "Last Event" field that were going out to customers, would include internal workflow events that were not relevant to the customer.

With the latest update of TrakIT, two new header fields have been introduced for Custom & Advanced Reports: Customer Status and Customer Status Date. These fields work just like the Last Event and Last Event Date fields, except that only those events that are relevant to the customer will appear here.

The work order header now displays the event information as shown below:


You can now add these fields in Custom and Advanced Reports:



Defining Customer Relevant Events

How does TrakIT know which events are relevant to the customer? This can be set in the event definitions in the corridors.


When creating a new event or modifying it, set the field "Customer Access" as required. The field has three options:


NoAccess - The event is not relevant to customers
Visible - The event is relevant to customers and the event can be set as the status of the work order.
Updatable - The event is visible and also updatable by the customer.


Customers who are registered for Status update emails will only get emails when the Customer Status event changes, and not when other events are updated.


For any questions or concerns, please contact TrakIT Support.

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