Introducing TrakIT Chat!

With the latest update of TrakIT, we have added TrakIT Chat to ease information sharing and communication process between users.

You must have noticed a message indicator on the bottom left side of the main TrakIT window. When you receive a new message or messages, the indicator starts flashing with the number of messages received.

To open TrakIT Chat window, click on the message indicator. The below window opens:

All the internal users will be listed on the left side of the window. Count of users who are online on TrakIT Chat will be shown above the list of users. You can search of any TrakIT user with there first/last name as mentioned in the list. A green light () next to a user means that the user currently has the TrakIT Chat window open. A yellow light () indicates that the user has TrakIT open but the Chat Window is not open. The gray/off light () indicates that the user it not using TrakIT.

To start a chat or view messages from a user, just select the user to view the conversation with that user. Enter the message in the message box and you can start or continue your conversation.

If you want to link any work order, enter it's 11-digit container number or enter the work order number in the format WOxxxx (e.g. WO12345 or TMPU1234567). TrakIT will automatically recognize the container number or work order and add a reference link to the work order (as shown in above screenshot).

We will be adding more features to TrakIT Chat in the future (including receiving System Notifications and Alerts). If you find any issues or have suggestions, please do let us know.

For any questions or concerns, please contact TrakIT Support.

Populate Data when creating new shipments

With this latest update, you can now notice the new 'Data' tab when creating new shipments. This tab gives you an easy way to update the shipment details that you already know.

Only those Data fields that apply to the Shipment will appear here. Data fields that are work order specific will not appear here.

An important point to note is that there may be validation rules in place for the Data items. If any of the values entered fail the validation, they will not be added to the work order(s) created and there will be no notification for the same. This validation cannot be done prior to the creation of work orders as there may be complex rules dependent on the work order parameters.

For any questions or concerns, please contact TrakIT Support.

Delivering Reports By FTP

Among the custom development we do for our clients, we have had a few cases where reports were needed to be delivered to a server using the File Transfer Protocol. These were implemented as customized development for those who required it.

With this latest update, you can now deliver reports (any format) to a specific FTP location by specifying the credentials for the location.

FTP is available only with Advanced Report Subscriptions. To setup FTP delivery for reports, select 'FTP' under the 'Delivery Mode' option.

When you select FTP, the options for FTP are displayed: FTP Server URL, FTP User/Password and FTP Options. Fill up these settings as required.

TrakIT will validate the FTP server when saving the subscription. If the FTP server is not available at the time of creating the subscription, just select the 'Bypass FTP Validation' checkbox to enable TrakIT to save the settings without checking if the FTP server exists.

The report is delivered in the format specified and as per the time schedule.

For any questions or clarifications, please contact TrakIT Support.

Introducing the Shipment View Window

TrakIT has been so far oriented towards work order operations. With the latest update, we've added a "Shipment Window" that displays the shipment header and all work orders within the shipment.

Individual work orders can be opened directly by clicking on the numbers. Multiple work orders can be selected and various operations can be performed on the selected work orders by clicking the 'Action' button.

The above window can be opened from the Operations page by clicking on the T/D number directly.

We will be adding more functionality to this page over the next few updates.

For any questions or concerns, please contact TrakIT Support.

Events and Data based on Shipment Types

With the new update of TrakIT, Shipment Types can be linked to Events or Data in a workflow. This means that you can customize the events and data in a work order based on the Shipment Type.

Events & data can be linked to one or more shipment types. Events or Data items that are not linked to any shipment type will always be included in a work order (provided there are not other conditions that prevent inclusion).

Below are the options that you get while selecting the Shipment Type:

In above example, the Chargeable Weight data field is linked to Airfreight. At the time of work order creation, if these shipment type selected is not Airfreight, then the field will not appear in the work order. You can check the 'Shipment Types' column in a workflow, as displayed below:

A user may change the shipment type selected for an active work order at any time - however, this may lead to some events being removed or added when the work order is reset, so it must be done very carefully.

For any further questions or clarifications, please contact TrakIT Support.