New Request Management System

As TrakIT continues to grow, so do the ideas, enhancements, and customisations our users request. This is a great sign - it means the platform is actively helping teams solve real operational challenges. However, it also means we need a more structured way to manage the increasing volume of feature requests, support requests and development needs.

To ensure fairness, transparency, and a consistent prioritisation process, we are introducing a dedicated Request Management system within TrakIT.

This new module gives every user a clear, organised way to submit improvements they’d like to see, track their request status, and collaborate with our team throughout the review process.

Where to Find It

You’ll now see a Request Management page under the System menu. From here, you can:

• View your own requests
• View all requests
• Create new requests (if you have permission)
• Submit requests (if you have permission)
• Track progress and updates on any request

This centralises all request communication in one place, instead of spreading it across multiple email threads or WhatsApp messages.

Creating a New Request

Click Create Request. If you don’t see this button, your account may not have permission. Please contact your SysAdmin or TrakIT Support.

Select the type of Request, enter a clear title and a detailed description. The more context you provide, the easier it is for us to understand the need and evaluate the request. For support requests and bugs reports, include links and/or IDs of the affected pages.

After saving the request it gets a "Draft" status. You can now:

• Upload supporting files (screenshots, documents, examples)
• Add comments or clarifications
• Collaborate with your team before submitting

When you’re ready, click Submit to move the request into the official review queue.

Note: You may create as many draft requests as you like, but only five of any request type can be in the Submitted state at any given time. This helps ensure users prioritise what matters most.

How Requests Are Handled

Except for bugs and issue fixes, submitting a request queues the review process - it does not guarantee implementation. It may be a while before we can get to your submitted request.

Submitted requests will undergo review & evaluation. Our team reviews each submitted request to assess:

• Feasibility
• Alignment with TrakIT’s roadmap
• Impact on existing workflows
• Resource availability

Accepted requests are scheduled based on internal priorities. We cannot commit to specific timelines or delivery dates, but we will keep the status updated within the system.

Important Guidelines

To keep the process smooth and fair for everyone:

1. Submission does not guarantee implementation; we reserve the right to accept, defer, or decline any request.
2. No fixed timelines - Accepted requests are scheduled based on priority and available resources.
3. A maximum of 5 submitted requests per type - please prioritise the requests that matter most to your operations.
4. No liability for delays or non‑implementation - Business decisions should not rely on unapproved, unscheduled requests or requests in the queue.
5. Provide as much detail and context as possible - Clear, well‑explained requests are far more likely to be understood and evaluated accurately.

We’re Here to Help

If you have questions about the new Request Management system or need assistance using it, our team is always available to support you.

Your feedback drives the evolution of TrakIT, and we’re excited to make this process more transparent, structured, and collaborative.

Signing in just got a whole lot smarter - and safer

TrakIT now supports Passkeys - no more passwords.

You can now sign in to TrakIT using passkeys, a faster and more secure way to log in. No passwords to remember, reset, or worry about.

What’s a passkey (in simple terms)

A passkey lets you sign in using your device - like Face ID, Touch ID, Windows Hello, or your phone’s PIN - instead of a password. Your device keeps a secret key safely inside it.

TrakIT only stores a matching public key. When you sign in, your device proves it’s really you without sending any sensitive data. Your fingerprint or face never leaves your device. TrakIT never sees it.

Passkeys work on iPhone, Android, Windows, Mac, and all major browsers (Chrome, Safari, Edge).

How to register your passkey (a one-time task)

Once you have signed in with your regular credentials, click the fingerprint icon on the top-right of the main menu. If you don't see this icon, passkey authentication may not be enabled for your company.

The Passkeys page will open. Under 'Register a New Passkey', simply click the "Register Passkey" button (an optional name can be added if you wish). If successful, the registered passkey will appear in the list.

The next time you sign in, you can click the "Sign in with Passkey" button. The device will verify your identity and sign you in. (If two-factor authentication is enabled, you will be required to enter your one-time password (OTP) as usual.)

Passkey Benefits

• Stops phishing - A passkey only works on the registered site. Nowhere else.
• Super fast sign‑in - One tap, glance or fingerprint and you’re in.
• Nothing to steal - No password stored on the server means nothing for attackers to grab.
• No extra gadgets - Your phone or laptop is the authenticator.

A few things to know

• Add passkeys on more than one device - If you lose the only device with your passkey, you’ll need a backup login.
• Other login methods still work - Passkeys are not replacing your regular login methods.
• Passkeys don’t sync across ecosystems - Apple passkeys stay on Apple devices, Windows passkeys stay on Windows, unless you use a cross‑platform password manager like 1Password or Bitwarden.
• Passkeys don't bypass Two-Factor Authentication. If TFA is set up, you will need to enter the OTP.
• This is optional - Passwords aren’t going away yet. You can add or remove passkeys anytime from your Passkeys page.

As always, for any questions or concerns, please contact TrakIT Support.

Introducing Dark Mode

For years, TrakIT has been known for being powerful, reliable, and operationally efficient. Today, we’re excited to add something that makes your experience not just productive - but comfortable.

🌙 Say Hello to Dark Mode

Dark Mode is now available for all TrakIT users across the platform.

Whether you’re working late, spending long hours on dashboards, or simply prefer a calmer visual experience, Dark Mode brings a modern, elegant look that reduces eye strain and helps you stay focused.

Why Dark Mode?

We built Dark Mode with three goals in mind:

1. Reduce Eye Fatigue - Bright screens can be harsh - especially in low‑light environments. Dark Mode softens the visual load so you can work longer without discomfort.
2. Improve Focus - A darker interface naturally highlights the information that matters. Your data, tables, and workflows stand out more clearly.
3. Match Your Personal Style - Some users simply love dark themes. Now TrakIT adapts to your preference, not the other way around.

How to Enable Dark Mode

Switching is simple:

1. Log in to TrakIT
2. Click on the Moon icon on the top right

Your preference is saved instantly and applies across all modules. Existing pages that are already open will change after you navigate to another page.

You can switch back to Light Mode anytime - TrakIT remembers your choice.

Designed for Operational Clarity

Dark Mode isn’t just a colour inversion. We carefully tuned:

• Contrast levels for long operational sessions
• Table readability for dense data
• Highlight colours for statuses and alerts
• Button and link visibility
• Dashboard widgets and charts

The result is a theme that feels modern, balanced, and easy on the eyes - without compromising the clarity TrakIT users rely on every day. We hope Dark Mode makes your daily workflow smoother and more enjoyable. Log in, switch the theme, and experience TrakIT in a whole new light - or rather, a whole new dark.

As always, we're open to suggestions and feedback.

Feature Requests and Custom Development

Dear Users,

As many of you know, we receive a very large number of feature requests and custom development ideas from clients across different regions and business models. We genuinely appreciate this engagement. Your input plays a major role in helping us make TrakIT more capable, more intuitive, and more valuable for everyone who relies on it.

We carefully review every request and do our best to implement all enhancements that are feasible and beneficial. Our goal is always to introduce improvements in a way that strengthens the product without disrupting existing workflows or creating confusion for other users.

Recently, however, we’ve noticed an increase in requests accompanied by fixed deadlines or expectations for rapid delivery. While we fully understand that each request is important to your operations, we must balance individual needs with the broader responsibility of maintaining a stable, coherent, and reliable platform for all clients. This means prioritizing changes thoughtfully, sequencing development work responsibly, and ensuring that new features are tested, documented, and integrated in a way that benefits the entire user community.

We kindly ask for your patience and understanding as we work through a long and continuously growing list of enhancements and custom developments. With hundreds of items in our backlog, it is simply not possible to commit to specific timelines for most feature requests. Bugs, on the other hand, are always treated with the highest urgency and are addressed as quickly as possible.

As always, we remain open to your ideas, feedback, and suggestions. Your insights help shape the future of TrakIT, and we value the partnership we have with each of you.

Warm regards,

The TrakIT Team

Refreshed UI on TrakIT

We are pleased to announce that we have rolled out a new user interface update - aligning TrakIT with most modern applications.

Our new modern interface marks a major step forward in creating a cleaner, more intuitive experience for all our users. The refreshed design brings a lighter, more contemporary look, improved readability, and a layout that helps you navigate your daily tasks with greater ease. While the visual style has evolved, our goal remains the same: to make your workflow smoother, faster, and more enjoyable. We’re continuing to refine the UI based on user feedback, ensuring the new design not only looks modern but feels comfortable and effortless to use.

We are open to users’ feedback and are continuously evolving the user experience. Every comment, suggestion, and concern helps guide our next steps as we refine the interface and enhance usability.