Export Exactly What You Need: The New Work Order Export

Exporting work-order data in TrakIT was never one-size-fits-all - you could already compose your own export and pick which columns to include. But the old experience was clunky, and once you'd chosen your fields, there was little you could do with them: no control over formatting, no alignment, no choice of which aspect of a field to pull. The redesigned Work Order Export keeps the composable foundation and rebuilds everything around it. The result is faster to work with and genuinely customisable down to the individual column - you choose the fields, their order, their format, and how the file is delivered, and TrakIT remembers it all for next time.

Here's how it works and why it matters.

It starts with your filters

The export always reflects what you're already looking at. When you filter the job list down to the work orders you care about - a customer, a workflow, a date range, a status - and click Export, TrakIT carries your exact query into the export. There's no re-selecting records and no risk of exporting the wrong set. If nothing matches, or you've selected more work orders than your organisation's limit allows, TrakIT tells you up front rather than producing an empty or oversized file.

A two-panel composer

The export window is split into two panels:

Available Fields (left) - everything you can add, organised into four tabs.

Selected Fields (right) - the columns your export will actually contain, in order.

Click any available field to add it; drag rows in the selected list to reorder them. The Work Order ID is always included as the first column, so every export is traceable back to the source record.

Four kinds of data, one export

The available fields are grouped into four tabs, each searchable with a live count:

Header - core work-order attributes: customer, shipper, transporter, origin and destination, container number and size, status, dates, and dozens more.

Events - operational milestones from the workflow.

Data - the custom data fields captured against your work orders.

KPIs - calculated performance metrics.

Mixing all four in a single file means one export can answer a question that used to require stitching several reports together.

Control every column

This is where the "composed" part earns its name. Each selected column carries its own settings:

Option - for Events and Data fields, you don't just get the value. You can pull the Value, the Remarks, Updated On, or Updated By. Want both the milestone date and who recorded it? Add the same field twice with two different options. For KPIs, you choose Hours or Days.

Format - apply an Excel format string like #,##0.00 for numbers or dd-MMM-yyyy for dates, so the file arrives report-ready.

Alignment - left, center, or right per column.

You can compose up to 30 fields per export - enough for a rich report, while keeping files fast to generate and easy to read.

Choose how it's delivered

When you're done, pick your delivery method:

Download Now - the file is generated and downloaded immediately. Perfect for quick, everyday pulls.

Send Email - TrakIT builds the file in the background and emails it to you, closing the window right away. Ideal for large exports, so you're never left watching a spinner or tying up your session.

Your layout is saved automatically

The columns you choose, their order, formats, alignment, and your preferred delivery method are all saved to your profile. The next time you open the export, your composition is already there. Build your "weekly customer report" once, and reuse it indefinitely.

The benefits, in short

• Self-service reporting. Build the exact report you need without waiting on a custom development request or a new template.
• One file, four data domains. Header attributes, events, custom data, and KPIs together - no more merging spreadsheets by hand.
• More than just values. Pulling Updated On and Updated By alongside a value gives you a built-in audit trail: not just what happened, but when and who recorded it.
• Presentation-ready output. Column order, number/date formats, and alignment are baked in, so the file is ready to share the moment it lands.
• Consistency across reports. Saved layouts mean recurring reports look the same every time - no drift, no rebuilding.
• Built to scale. Background email delivery handles large pulls gracefully, while system limits and a 30-field cap keep exports fast and your environment healthy.
• Speaks your language. Column names reflect your organisation's configured terminology (your own labels for customer, shipper, transporter, and more), so the output matches how your team actually talks about the business.

A few tips

• Search before you scroll. Each tab has a search box - type a few letters to jump straight to the field you want.
• Use two options on one field when you need both the data and its provenance (e.g., an event's value and who updated it).
• For big date ranges, choose Send Email. Let TrakIT do the heavy lifting in the background while you carry on working.

The new Work Order Export replaces a rigid, one-size-fits-all download with a flexible report builder that remembers your preferences and adapts to your workflow. Filter, compose, and export - exactly what you need, every time.

For any questions, as always, please contact Support.

Introducing Lead Management in TrakIT

Your sales pipeline starts with a lead - and TrakIT's CRM module gives you everything you need to track it from first contact to closed deal.

Creating and Organising Leads

Every lead in TrakIT captures the full picture of an opportunity: the company name and primary contact, their designation, phone, email, website, address, and country. You can also attach an estimated deal value with currency, a probability percentage (0-100), and an expected close date - all the information your team needs to prioritise their day.

Each lead is automatically assigned a unique code in the format LEAD-YYYY-NNNNN, so referencing it in emails, notes, or conversations is unambiguous.

When creating a lead, you also select:

• Lead Source - where the opportunity came from (e.g. Referral, Website, Cold Call). Sources are fully configurable by administrators and can be grouped by channel type.
• Lead Stage - the current step in your sales process. Stages are colour-coded and are also administrator-defined, so they reflect your team's actual workflow rather than a generic template.
• Rating - Hot, Warm, or Cold. A quick visual signal for how urgent an opportunity is.
• Assigned To - the team member responsible for this lead, along with the responsible office.

Moving Through the Pipeline

As a lead progresses, use Change Status to move it to the next stage. Every status change is recorded in a Stage History log - so you can always see who moved a lead, from which stage, and when. This gives managers a clear view of velocity and helps teams identify where deals tend to stall.

Multiple Contacts per Lead

Real deals involve more than one person. On a lead's Contacts tab, you can add as many contacts as needed - each with their own name, designation, phone, email, and social/LinkedIn URL. Mark one as the primary contact so your team always knows who to call first.

Activities, Comments, and Attachments

The lead detail page is organised into tabs so related information stays grouped and accessible:

• Activities - log calls, meetings, follow-ups, and other sales activities directly against a lead.
• Comments - leave internal notes for your colleagues without cluttering the main record.
• Attachments - upload proposals, contracts, brochures, or any relevant documents.
• Action Log - a full audit trail of every change made to the lead, including who made it and when.
• Custom extra fields configured for your office also appear on the lead, letting you capture any information specific to your business.

Converting a Won Lead

When a deal closes, TrakIT makes the handoff seamless. Once a lead reaches a Won status, a Convert button appears. Converting a lead creates a full Entity record (Customer, Prospect, or any other entity type you use) pre-populated with the lead's company details. All contacts from the lead are copied across automatically - no re-entry needed.

Once converted, the lead is locked and linked to the new entity, preserving the history while your operations team picks up the relationship.

The Contacts Page

The CRM Contacts page gives you a single place to browse and manage all contacts across every lead and entity in the system - useful when you need to find a person without knowing exactly which record they belong to.

Filter contacts by:

• Name, email, or phone number
• Type - Lead contacts or Entity contacts
• Primary contacts only (useful when you need decision-makers fast)

Each row shows the contact's parent lead or entity as a clickable link so you can jump straight to the record. Click any contact to open an edit panel where you can update their details or remove them if needed.

Filter settings are remembered between sessions, so your Contacts view picks up where you left off.

Lead Management in TrakIT is designed to keep your team aligned and your pipeline moving - from the first enquiry through to a closed, converted customer.

For any questions or concerns, please contact TrakIT Support. We are open to feedback and suggestions.

AI Vendor Bill Extraction Now Available

Creating vendor bills in TrakIT just became faster and far more convenient. TrakIT now includes an AI‑based PDF extraction feature that automatically reads and fills in bill details for you.

How it works

When creating a new bill:

1. On Finance > Bills, click 'Add Bill' to open the bill creation pop‑up

2. Drag and drop the PDF file - scanned or digital - into the drop zone at the top

3. Wait a few seconds while the AI processes the document

4. Key information from the bill will be automatically populated into the relevant fields

This reduces manual data entry, speeds up billing, and helps ensure consistency across your records.

Accuracy and verification

For high‑quality PDFs, extraction is typically very accurate. However, for low‑resolution or poorly scanned documents, the AI may misread certain fields.

Please review all extracted information before creating the bill.

Technology behind the feature

TrakIT uses the getbl.ai service to intelligently extract structured data from uploaded documents, enabling fast and reliable processing.

Need help?

If you have any questions, feedback, or encounter issues, please reach out to TrakIT Support. We’re here to help you get the most out of this new feature.

New Request Management System

As TrakIT continues to grow, so do the ideas, enhancements, and customisations our users request. This is a great sign - it means the platform is actively helping teams solve real operational challenges. However, it also means we need a more structured way to manage the increasing volume of feature requests, support requests and development needs.

To ensure fairness, transparency, and a consistent prioritisation process, we are introducing a dedicated Request Management system within TrakIT.

This new module gives every user a clear, organised way to submit improvements they’d like to see, track their request status, and collaborate with our team throughout the review process.

Where to Find It

You’ll now see a Request Management page under the System menu. From here, you can:

• View your own requests
• View all requests
• Create new requests (if you have permission)
• Submit requests (if you have permission)
• Track progress and updates on any request

This centralises all request communication in one place, instead of spreading it across multiple email threads or WhatsApp messages. If you're not able to view the menu, let us know.

Creating a New Request

Click Create Request. If you don’t see this button, your account may not have permission. Please contact your SysAdmin or TrakIT Support.

Select the type of Request, enter a clear title and a detailed description. The more context you provide, the easier it is for us to understand the need and evaluate the request. For support requests and bugs reports, include links and/or IDs of the affected pages.

After saving the request, it gets a "Draft" status. You can now:

• Upload supporting files (screenshots, documents, examples)
• Add comments or clarifications
• Collaborate with your team before submitting

When you’re ready, click Submit to move the request into the review queue.

Note: You may create as many draft requests as you like, but only five of any request type can be in the Submitted state at any given time. This helps ensure users prioritise what matters most.

How Requests Are Handled

Except for bugs and issue fixes, submitting a request queues the review process - it does not guarantee implementation. It may be a while before we can get to your submitted request.

Submitted requests will undergo review & evaluation. Our team reviews each submitted request to assess:

• Feasibility
• Alignment with TrakIT’s roadmap
• Impact on existing workflows
• Resource availability

Accepted requests are scheduled based on internal priorities. We cannot commit to specific timelines or delivery dates, but we will keep the status updated within the system.

Important Guidelines

To keep the process smooth and fair for everyone:

1. Submission does not guarantee implementation; we reserve the right to accept, defer, or decline any request.
2. No fixed timelines - Accepted requests are scheduled based on priority and available resources.
3. A maximum of 5 submitted requests per type - please prioritise the requests that matter most to your operations.
4. No liability for delays or non‑implementation - Business decisions should not rely on unapproved, unscheduled requests or requests in the queue.
5. Provide as much detail and context as possible - Clear, well‑explained requests are far more likely to be understood and evaluated accurately.

We’re Here to Help

If you have questions about the new Request Management system or need assistance using it, our team is always available to support you.

Your feedback drives the evolution of TrakIT, and we’re excited to make this process more transparent, structured, and collaborative.

Signing in just got a whole lot smarter - and safer

TrakIT now supports Passkeys - no more passwords.

You can now sign in to TrakIT using passkeys, a faster and more secure way to log in. No passwords to remember, reset, or worry about.

What’s a passkey (in simple terms)

A passkey lets you sign in using your device - like Face ID, Touch ID, Windows Hello, or your phone’s PIN - instead of a password. Your device keeps a secret key safely inside it.

TrakIT only stores a matching public key. When you sign in, your device proves it’s really you without sending any sensitive data. Your fingerprint or face never leaves your device. TrakIT never sees it.

Passkeys work on iPhone, Android, Windows, Mac, and all major browsers (Chrome, Safari, Edge).

How to register your passkey (a one-time task)

Once you have signed in with your regular credentials, click the fingerprint icon on the top-right of the main menu. If you don't see this icon, passkey authentication may not be enabled for your company.

The Passkeys page will open. Under 'Register a New Passkey', simply click the "Register Passkey" button (an optional name can be added if you wish). If successful, the registered passkey will appear in the list.

The next time you sign in, you can click the "Sign in with Passkey" button. The device will verify your identity and sign you in. (If two-factor authentication is enabled, you will be required to enter your one-time password (OTP) as usual.)

Passkey Benefits

• Stops phishing - A passkey only works on the registered site. Nowhere else.
• Super fast sign‑in - One tap, glance or fingerprint and you’re in.
• Nothing to steal - No password stored on the server means nothing for attackers to grab.
• No extra gadgets - Your phone or laptop is the authenticator.

A few things to know

• Add passkeys on more than one device - If you lose the only device with your passkey, you’ll need a backup login.
• Other login methods still work - Passkeys are not replacing your regular login methods.
• Passkeys don’t sync across ecosystems - Apple passkeys stay on Apple devices, Windows passkeys stay on Windows, unless you use a cross‑platform password manager like 1Password or Bitwarden.
• Passkeys don't bypass Two-Factor Authentication. If TFA is set up, you will need to enter the OTP.
• This is optional - Passwords aren’t going away yet. You can add or remove passkeys anytime from your Passkeys page.

As always, for any questions or concerns, please contact TrakIT Support.