Saturday 15 September 2012

KPIs to Measure Hours

In TrakIT, Key Performance Indicators (KPIs) basically measure the time difference between two events in a corridor. Previously, this difference was measured in whole days only - with an option to exlude weekends and defined holidays. Based on other conditions, a KPI can be set up to provide alerts when certain criteria are met.

With the latest build of TrakIT - A major change has been implemented with the way KPIs are measured. KPIs now measure hours as well as the days between two events.

When a KPI is setup to measure Business Hours only, the country and zone must be selected for the KPI. This is so that TrakIT can determine the holidays for the country and calculate the correct business hours as per the time zone selected.

It is very important to know the difference between Business Hours and Running Hours as these figures are very different for the same two events. Business hours are measured only between 9 am to 5 pm local time and completely excludes Saturdays, Sundays and holidays defined for the country. KPIs that measure Business hours are always displayed in italics.

The KPI Target and Actual values are displayed in days and hours. One running day is 24 running hours, whereas one business day consists of 8 business hours.

For example:

Start Time:11:00 hrs, 14th Sept 2012
End Time:18:30 hrs, 18th Sept 2012
Running Days/Hours: 4 days & 7 hours (103 running hours)
Business Days/Hours:2 days & 6 hours (22 business hours)
The Business days are calculated as follows:
14th Sep, Friday:11:00 to 17:00= 6 hours
15th Sep, Saturday: = 0 hours
16th Sep, Sunday: = 0 hours
17th Sep, Monday:09:00 to 17:00= 8 hours
18th Sep, Tuesday:09:00 to 17:00= 8 hours

Any excess minutes are always truncated (not rounded). When exporting KPIs via Excel or CSV, the figures are always in hours.

For any questions of clarifications, contact TrakIT Support.