Sunday 20 November 2016

Scanning QR Codes and SMS Notifications

Scan QR Code

A new version of the TrakIT Android app has been released with the capability to scan QR Codes created in TrakIT. The option is available in slide-out main menu.

Upon clicking the 'Scan QR Code' button, the app opens the camera (provided permission is given), and you can scan the QR code displayed. Upon recognizing the QR Code, the app directly opens the associated work order in the app.

SMS Notifications

TrakIT can now send out SMS notifications to customers when events visible to the customer are updated in work orders. To enable SMS for customers, you need to add 'External' users along with their mobile numbers and link them to the customers. Linking them also gives those users to access TrakIT directly in the browser and view their shipments.

Please note that an SMS gateway must be enabled and accessible for your company for TrakIT to use SMS functionality. If you  have any questions on how to enable SMS notifications, please contact TrakIT Support.

Monday 24 October 2016

Tax Exemption and Tax Withholding

In many instances, you may have customers who are exempt from paying taxes on Invoices. Until now, TrakIT could not remove such taxes from invoices. With the latest update, we'd added options for you to set the Tax Exemption and Tax Withholding status for customers and other entities.

From System > Entity Management, click and Entity to open the Entity Details page. Select the Tax Status tab.

You can select both the Tax Exemption Status as well as the Tax Withholding Status for specific taxes. Only users with roles "Finance Admin" can do this.

When generating an invoice for a customer, if the customer is exempt from a specific tax, the tax will be marked as "exempt" and not be included in the Invoice total.

For any questions or concerns, please contact TrakIT Support.

Sunday 4 September 2016

Have Customers upload their documents directly

In the latest release of TrakIT, your customers can now upload documents for their shipments directly into TrakIT via the customer's login.

Once the customer has opened a work order after logging in, they can click the 'Documents' tab to view all documents for that shipment or work order. On the top right, there is an 'Upload' link that allows them to set the document title and upload a file to TrakIT.

Documents uploaded by customers are always uploaded for the shipment as a whole (i.e. they will appear in all work orders in the shipment).

After the document is uploaded, a notification email is sent to the person responsible for the work order, providing the document details as well as the shipment details.

For any questions or concerns, please contact TrakIT Support.

Tuesday 9 August 2016

QR Codes - Tag your Shipments

Identification of parcels, packages and shipments can be tedious when done manually. TrakIT can now generate QR codes to identify shipments, packages and parcels quickly. QR codes are basically extended versions of bar-codes that can hold a lot more data.

QR codes can now be included in any form that is generated by TrakIT. The QR code can be scanned by any QR Code Scanner application either on your computer or on your mobile. Scanning the code and clicking the link will directly take you to the work order.

QR codes also ensure authenticity of documents as QR codes can contain encrypted data as well. We will be expanding new features in TrakIT using QR codes in a variety of ways.

A sample QR code in a form is shown below. Scanning the code will take you straight to the work order. In this example below, scanning the code will take you to the TrakIT Home page.

We will be adding the QR Code scanning capability soon in our Android application. For any questions, feedback or guidance, or to add a QR code on any of your forms in TrakIT, please contact TrakIT Support.

Monday 25 July 2016

Restricted Reports - Hiding sensitive and/or financial reports

With the introduction of the newfinance module, TrakIT contains a lot more sensitive data than it used to. Although, finance information is tightly controlled by finance roles, finance related data fields added to custom or advanced reports are not restricted from curious users.

In the latest update of TrakIT, you can create "Restricted" custom or advanced reports. Restricted reports are those reports to which only the creator of the report has access to (and System Administrators as well).

An existing report cannot be converted to a restricted report and vice-versa. To create a new restricted report, simply select the checkbox when creating a new report.

Once a restricted report has been created, it will have a icon next to the report name. The report will be visible only to you and to System Administrators. Hence, other users will not be able to see fields or subscriptions being used in the reports.

When creating a restricted report, please be careful of who you add as a recipient for the report as TrakIT cannot control who you send the report to.

For any questions or concerns, please contact TrakIT Support.

Friday 1 July 2016

TrakIT Customers and Finance Job Changes

TrakIT Customers

Over the next few updates of TrakIT, we will be making some significant changes to the way TrakIT handles customers of shipments. The scope of the changes can be summarized as follows:
  1. Make Contractual Customer as the main customer and make it mandatory
  2. Disallow Contractual Customer and Shipper/Receiver to be work order specific
  3. Status Update Notifications to be sent to Contractual Customer instead of Shipper/Receiver
  4. Split Shipper/Receive field into Shipper and Receiver
While it sounds simple enough, there are many other related changes with respect to reports and status updates that will need to be changed.

In this update of TrakIT, we've implemented point 1 and 2:

Contractual Customer is now Mandatory - The Contractual Customer field has switched places with Shipper/Receiver is now the first field to be filled when creating a new work order.

Change of Contractual Customer and Shipper/Receiver always apply to T/D - When modifying a work order header, changing the contractual customer or shipper/receive will always apply to the whole shipment and cannot be changed on individual work orders.

The check-boxes for "Apply to T/D" will always be disabled for Contractual Customer and Shipper/Receiver.

For any questions or concerns regarding the current and upcoming changes, please contact TrakIT Support.

Finance Job

With the latest update, we've added the Contractual Customer's credit status to display on the Finance Job page. Additionally, a "Details" link has been added next to the Weight/Volume field to display details for individual work order.

The Income, Expense and Margin columns are now displayed on the Finance Summary page as well.

For any questions or concerns, please contact TrakIT Support.

Friday 10 June 2016

Direct Chat with Support

At Bitmetric, we're always looking for faster ways to support our customers and resolve their issues. With a growing number of customers, email support can sometimes get painfully slow and frustrating.

To enable quicker support, faster resolution of your questions and issues, we've implemented direct chat with TrakIT Support with the latest update of TrakIT.

At the bottom right of the screen, a chat window is now available. Click on the chat window, enter your name and you can chat with TrakIT support and ask any question directly!

If necessary, TrakIT Support can raise a ticket directly from within the chat system. 

Please note that currently direct chat support will only be available during business hours in India and not available on weekends and public holidays.

For any questions of concerns, please contact TrakIT Support.

Disclaimer: Direct chat is powered by the Tawk To platform. Bitmetric is not responsible for continuous availability or disruptions to the direct chat system. 

Saturday 14 May 2016

New Finance Module Kicks Off!

As some of you may have been aware, we had been working on a re-designed finance module for TrakIT. We have just released the first phase of the new finance module - to allow you to estimate and record actual transactions on your shipments and calculate your Gross Margin on each shipment.

The next phases of the Finance module will include reporting, invoicing and other features.

Let's take a look at how the Finance module works...

First Things First - Finance Roles

We understand that access to Financial figures in your business needs to be very tightly controlled with respect to who can see, modify, approve costs, etc. With respect to this, we have added completely separate and independent Finance Roles for TrakIT users. These are independent of the Operational Roles of users. The "Finance" role under the ops role list is now redundant and will be removed from the operations role list in the next update of TrakIT.

Unlike operational roles, a TrakIT user can have multiple finance roles. On the user management page, on the row menu of a user, a new "Finance" option is available to SysAdmins as well as Finance Admins.

As you can see, multiple finance roles can be selected for a user (with certain exceptions). Lets take a look at each role:

Review (Read Only) - This role provides a user with 'Read Only' access to finance information for shipments in the user's corridors. This role cannot be combined with other roles.

Estimates - This role provides a user to initialize and update estimate accounts only.

Actuals - This role provides a user to update actual accounts and transactions (including payment modes, transaction details, etc.)

Job Approval - This role allows a user to approve the estimates for a job before commencing on the job. When a job is approved, the estimate account are copied to the Actuals.

Job Close - This role allows a user to close a job, cancel a job or re-open a job. A job can be closed only when payment mode has been specified for all actual accounts.

Invoice Creator - This role allows a user to create invoices (This is currently under development)

Invoice Approves - This role allows a user to approve and send invoices (This is currently under development)

Finance Admin - This role allows users to grant/revoke finance roles (except finance admin) for other users and also set up the default accounts for corridor shipment financials.

In addition to the above roles, users can see Income related accounts only if the option Access Income Accounts has been selected. Without this option, a user will never be able to see Income accounts or even Gross Margin.

What's an Account?

Before we proceed further, let us understand what an "Account" in TrakIT means. An account can be defined as a single transaction that takes place during the course of a shipment.

There are 4 types of accounts: Income Accounts, Expense Account, Pass-Thru Account and Info Account. Each account belongs to Master Account Type that is defined in System > Master Tables > Finance Masters. Accounts can belong to the same Master type, yet be of different transaction types. For example: you may have two accounts called "Transport" - but one as an Income and another as an Expense.

An account is also applied in a specific way: per Shipment, per Work Order, per Kg, per m3, per TEU, or manual. TrakIT automatically calculates the total amount based on the quantity selected for the shipment.

Corridor Shipment Financials

While it is possible to add finance accounts for each shipment individually, it would become very tedious to do this for each shipment. For this purpose, the Finance Admin can define a number of accounts for the corridor that are added to each shipment when the accounts are initialized. The below screenshot displays an example set of accounts for shipments in a corridor.

When adding a new default account on the corridor, the following fields are available:

Account - The account must be selected from the list of master accounts. The master accounts are defined in Admin > Master Tables > Financial Masters

Account Detail - If the account name is not sufficient to convey the account meaning, a detail can be added that will be appended to the account name. For example, can add "Agency Charges" as an account twice and then specify in the Detail field as to which is which.

Account Code - The account code is a unique code that refers to the account. Ideally, this should be left to the default that is selected when the Account is selected. This needs to be changed only when the same account is to be used twice.

Transaction Type - The account transaction type denotes the type of account: whether it is an Income, an Expense, Pass-Thru or Info Only.

Applies To - This defines how the amount specified for the account is applied. By default, it is applied to the whole shipment. But you can also specify the amount to apply per work order, per Kilogram, per cubic meter, per TEU or even manually. TrakIT multiplies the amount when the relevant factor when calculating the total amount.

Alternate Currency - Some accounts are transacted in a currency other than the default corridor currency. In such a case, you can specify the default currency so that it does not need to be specified each time.

VAT - This indicates if a Value Added Tax is to be applied on a specific account. The percentage figure of the VAT can be specified here.

Active - Indicates if the account is active. This means the account will be used when accounts for a shipment are initialized.

Shipment Finance Jobs

Once the default accounts are completed, shipment can now be initialized with the default accounts. On the main menu, click "Finance" to open the main finance page for shipments. (If Finance is not available from the main menu, please contact TrakIT support to have the Finance module enabled).

The Finance page is similar to the operations page, whereby you can customize filters and search for various shipments. The main difference is that there is no "Work Order" view. You can see all shipments listed individually along with the work order count and the status of the finance job.

By default, the Status for all shipments will be "Draft". This means the shipment estimates have not been approved or the accounts have not been initialized.

Clicking on any shipment will open the Finance Job page. The finance job page displays the complete finance information for a single shipment.

The accounts can be initialized from the Corridor default accounts by clicking on the Initialize Accounts button. This copies all active accounts from the Corridor Shipment Financials to this particular shipment.

Once accounts are initialized, you can click on each account name to open a popup where you can specify the amount for the account as estimated.

The VAT, Amount and Alternate Amount/Currency as well as the Remarks can be specified for the estimates.

The Quantity box changes depending on the selection in the 'Applies' field. In case of Manual selection, the Quantity box can be updated directly.

As estimates are entered, TrakIT calculates the Gross Margin by subtracting the total expense from the total income. Pass-Thru accounts are not included in the calculation.

After all estimates accounts have been entered, a user who has the role to approve estimates can click the Approve button to lock the estimates and copy all accounts to the 'Actuals' section. At this stage, the Estimate Accounts are locked and the Actuals are available for updating. Clicking the account opens the same popup with a few more fields:

In addition to the fields present in estimates, you can specify the Entity relevant to the account as well as the payment mode. If the payment mode is selected, then the fields relevant to the payment are mandatory. Banks can be added via the Entity Management page where a new category of entities called Banks is now available.

Updating the actual accounts results in the summary and Gross Margin being updated. Once the payment modes for all accounts has been specified, the finance job for the shipment can be closed by the person with the relevant access. A job can also be cancelled at any stage.

In addition to the defaults, accounts can be added and removed as per requirements - both at the Estimates and Actuals stage.

What's Next?

The above is just the beginning of the Finance module.

In the next update of TrakIT, we will make all financial figures available in the reports as well as forms. Dedicated finance reports will be available similar to Advanced reports. A new Finance Dashboard is under design and Invoicing module will be made available.

For any feedback and suggestion on the development so far, please let us know so we can improve and optimize the Finance module to suit your requirements even better.

Monday 25 April 2016

Native Android App Released

We've just upgraded our TrakIT mobile app to a native Android app from the previous hybrid app. The native app provides a very smooth and slick user interface using Google's latest Material Design.

The app is available at the Google Play Store.

Here are some screenshots:


At present, the app is read-only. In the next update, we will be bringing the capability to update events and data fields. The app can be used by your customers to track their shipments as well. (You will first need to create external users and link them to entities.)

Suggestions and feedback on the app are most welcome. Help us improve the app.

For any questions or concerns, please contact TrakIT Support.

Thursday 24 March 2016

Document Checklists

With the latest update of TrakIT, we've introduced a new way for you to maintain Document Checklists for shipments. Very often, some documents or requirements are forgotten during the course of a shipment. The Document Checklist feature sits within the Documents tab within a work orders and provides an overview of all documents for the shipment.

Before this feature can be used, the Corridor Administrator must set up the specific documents required for the corridor. Go to Admin > Corridor Definitions > Select a Corridor. In the corridor definition page, select the "Document Checklist" section and click 'Create' to add new documents. In addition to the document name and description, you can specify whether the original document or a copy is required.

Documents added here are automatically displayed on all work orders (there is no need to add them to past or existing work orders). They can be re-ordered as required.

In a work order, the document checklist is displayed within the Documents tab. The Upload Documents table has been re-sized to be smaller.

Clicking on the status of a document allows you to change the status of a document. The name of the user changing the status is logged. An entry is made into the Work Order Audit log as well.

For any feedback, suggestions, questions or concerns, please contact TrakIT Support.

Saturday 27 February 2016

Work Order Volume and Entity Credit Status

With the latest update of TrakIT, two new features (among other changes) have been added:

Work Order Volume

A volume field has been added to the work order header. This is to facilitate LCL shipments and Air Freight as well. The volume is always measures in cubic meters (m³) and must always be less than 1,000 m³. Accuracy is maintained to three decimal places.

The field is not mandatory by default, but it can be made mandatory for specific corridors by selecting the field in the Corridor Definition > Mandatory Header Fields section.

You can specify the volume for each work order at the time of creating the work order, or when modifying the header of a work order.

The Volume is available for export in Custom and Advanced reports as well, under the "Header" source.

Entity Credit Status

It is now easy to maintain a record of an Entity's credit status. This will largely apply to repeat customers and even transporters.

In then Entity Management section, click on an Entity to open the details of the entity. Select the "Credit Status" tab. You can add a new status entry with information like Credit Type, Credit Days, Credit Limit, Credit History and remarks.

Once an entry has been added, it cannot be deleted, only cancelled. Please note that Credit Status entries can only be made by users with Finance Admin role or SysAdmin role. All other users, are able to see the information only.

The Credit Status section is the first of several upcoming changes including a new Finance Module in TrakIT.

For any questions or concerns, please contact TrakIT Support.

Saturday 30 January 2016

Work Order Count and Fill Rate for Event/Data in Corridor Defintion

With the latest update of TrakIT, we've made a slight addition to the event and data view in the corridor definition.

The tables now include the number of work orders where the event / data field is used as well as the fill rate in percentage.

The Fill Rate is defined as the percentage of events/data that are not empty and not "TBA". This gives the administrator a very good overview of fields that are rarely being used and these can either be deactivated or removed entirely.

For any questions or clarifications, please contact TrakIT Support.