Friday 10 June 2016

Direct Chat with Support

At Bitmetric, we're always looking for faster ways to support our customers and resolve their issues. With a growing number of customers, email support can sometimes get painfully slow and frustrating.

To enable quicker support, faster resolution of your questions and issues, we've implemented direct chat with TrakIT Support with the latest update of TrakIT.

At the bottom right of the screen, a chat window is now available. Click on the chat window, enter your name and you can chat with TrakIT support and ask any question directly!

If necessary, TrakIT Support can raise a ticket directly from within the chat system. 

Please note that currently direct chat support will only be available during business hours in India and not available on weekends and public holidays.

For any questions of concerns, please contact TrakIT Support.

Disclaimer: Direct chat is powered by the Tawk To platform. Bitmetric is not responsible for continuous availability or disruptions to the direct chat system.