Wednesday, 28 November 2012

Reporting An Issue

We've included a new feature for users to report any issues they encounter in TrakIT. At the bottom of any page, you will find a 'Support' link.

Clicking the link will open up a window that allows you to view the list of Admins and SysAdmins in TrakIT or report an issue or problem that you encountered in TrakIT. Select the 'Report an Issue' option.

Fill up the following fields:

Description of Issue: Please provide as much information here as you possibly can. The more information you provide us, the better it is to isolate and fix the issue. Information here should include the steps that you took that caused the problem and any reason you think why it may have happened. In most cases, we need to be able to reproduce the issue to be able to fix it.

Menu or Page location & Approx Time: Tell us where exactly or in which part of TrakIT did the issue happen. This could include the page name, section or popup where the issue occurred. If possible, include the time at which the issue happened. This helps us in checking the system logs to see what was happening around that time and if the issue was caused indirectly by another process or user.

T/D, WO, Corridor or Entity Reference: Tell us which WO, corridor, or entity had this issue. This helps us to isolate if the issue is caused only under certain circumstances or conditions.

Attachment/Screenshot: If you can capture the issue or error message in a screenshot or supply file or report that has the issue, it will be of great help. If you wish to submit multiple files, just zip them into one file and attach the zip file.

Once you click on the Submit button, the information is put into an email and sent to with a copy to you and a blind copy to all SysAdmins.

Once we receive the email, we will respond as soon as possible to help you resolve the issue or it will be fixed in TrakIT (if identified as an issue in TrakIT).

For any questions of clarifications, please contact TrakIT Support.