MS Teams, Google Space & Telegram Messaging

With the latest update, you can now send automated messages and notifications to MS Teams Channels, Google Spaces and Telegram Channels. These channels can be internal or external. For TrakIT to send messages to these channels, you need to create these channels first and obtain the webhook URLs or Chat IDs as necessary. 

Once the webhook URLs have been obtained, go to Admin > Integrations > Messaging and create a new Message Channel. Once created, these channels will be available as a selection under "Send Message" when creating actions for Events or Data in workflows.

Here are the steps to do so:

MS-Teams

1) In the New Teams client, select Teams and navigate to the channel where you want to add an Incoming Webhook.

2) Select More options ••• on the right side of the channel name and select 'Manage Channel'

3) Click 'Edit' under Connectors

4) Search for Incoming Webhook and select Add.

5) Select Add again on the popup.

6) Provide a name for the webhook (Example: TrakIT Notifications) and upload an image if necessary. If you would like to add the TrakIT logo, download it from here: https://trakit.in/img/trakit-logo.png

7) Copy and save the unique webhook URL present in the dialog. The URL maps to the channel and you can use it to send information to Teams.

8) Under Admin > Integrations > Messaging, add a new MS-Teams integration and add the Url here.

For more guidance, take a look here: Create an Incoming Webhook - Teams | Microsoft Learn

Google Spaces

1) In a browser, open Google Chat. 

2) Go to the space where you want to add a webhook.

3) Next to the space title, click the expand more arrow, and then click Apps & integrations.

4) Click Add webhooks.

5) Enter the title of the webhook (Example: TrakIT Notifications)

6) In the Avatar URL field, enter: https://trakit.in/img/trakit-logo.png and save it.

7) To copy the webhook URL, click the three dots on the right, and then click the Copy link.

8) Under Admin > Integrations > Messaging, add a new Google Space integration and add the Url here.

Telegram

1) Create the channel or group where you want TrakIT to post messages.

2) Search for and add the bot @TrakIT_Telegram_bot to the channel or group

3) Go to the properties of the channel or group and note its ID (example: @trakitmessages)

4) Under Admin > Integrations > Messaging, add a new Telegram integration and set the Chat ID as obtained in step 3.

Please note that the TrakIT Telegram Bot does not respond to messages. It will only provide notifications.

For any questions or guidance, please connect with TrakIT Support.