Guidelines for TrakIT Support Communication

At TrakIT, we strive to provide timely and effective support to all our users. To ensure that every request is tracked, prioritized, and resolved efficiently, we kindly request you to follow the guidelines below for all support-related communication.

1. WhatsApp is not a Formal Support Channel

Please note due to the informal nature of WhatsApp, it is challenging to maintain proper records of issue history, priority levels, or resolution statuses. Follow-ups and escalations can easily be lost within long chat threads, which hinders our ability to manage support effectively.

Furthermore, using WhatsApp for support introduces data privacy and security risks. As an informal communication channel, it cannot be centrally audited or controlled. For these reasons, we do not recommend using WhatsApp for formal support inquiries.

 2. Use of Designated WhatsApp Group for critical issues

The designated WhatsApp group is to be used exclusively for critical incidents or issues that require immediate attention. We kindly request that you refrain from sending one-on-one messages or non-urgent queries to the group.

3. Email for all Support Requests

For all support inquiries, including general issues, clarifications, or assistance, please email us at support@trakit.in. This ensures that every request is properly tracked, prioritized, and followed up on in a timely manner.

4. TrakIT Chat Support

For urgent assistance, please use our TrakIT Chat Support, available Monday to Friday from 10:00 AM to 6:30 PM (IST). This channel is designed for immediate support when quick attention is required.

5. TrakIT Help Portal

​We encourage you to explore the TrakIT Help Portal,a comprehensive self-service resource offering detailed knowledge and guidance on the overall system. It's a convenient way to find answers and learn about various features.

6. Refresher Trainings

If you require refresher training or wish to better understand any specific area of the TrakIT application, please feel free to request a session by emailing us at support@trakit.in.

---

Our Commitment

By following these communication guidelines, we can ensure faster responses, accurate tracking, and a smoother support experience for everyone. We sincerely appreciate your understanding and cooperation.

Create a Shipment with Multiple Job Types

We would like to share an important update regarding the "Job Type" selection when creating a new job (shipment) in our upcoming release.

The current single-selection dropdown for "Job Type" will be replaced with multiple selection checkboxes. This enhancement will enable greater flexibility in defining and associating multiple job types with a single job, eliminating the need to combine multiple job types into one name and reducing logical duplicates. This change will give us better control over our "Job Type" naming conventions and usage. The Job Type selection will look as shown below:

Additionally, you will now be able to deselect Job Types from the "Workflow Definition > Services/Job Types" section if you no longer wish to use them for the workflow. Please note that deselecting a Job Type will not affect existing jobs, but it will restrict its use in any new jobs created for that workflow going forward.

As this is a major change, we will be taking care of all dependencies of the existing data. We will inform you once this is rolled out. While we endeavour to cover all use cases, if you notice any discrepancies or issues with the Job Type field, please let us know immediately.

For any questions or concerns, please contact TrakIT Support.