Guidelines for TrakIT Support Communication

As the TrakIT Support team, we strive to provide timely and effective support to all our users. To ensure that every request is tracked, prioritised, and resolved efficiently, we kindly request you to follow the guidelines below for all support-related communication.

1. Email is the primary mode for all support requests

For all support inquiries, including general issues, clarifications, or assistance, please email us at support@trakit.in. This ensures that every request is properly tracked, prioritised, and followed up on in a timely manner.

2. WhatsApp is not a formal support channel

Please note that due to the informal nature of WhatsApp, it is challenging to maintain proper records of issue history, priority levels, or resolution statuses. Follow-ups and escalations can easily be lost within long chat threads, which hinders our ability to manage support effectively.

Furthermore, using WhatsApp for support introduces data privacy and security risks. As an informal communication channel, it cannot be centrally audited or controlled. For these reasons, we do not recommend using WhatsApp for formal support inquiries.

The designated WhatsApp group is to be used exclusively for critical incidents or issues that require immediate attention. We kindly request that you refrain from sending one-on-one messages or non-urgent queries to the group.

3. TrakIT Chat Support

For urgent assistance, please use our TrakIT Chat Support, available Monday to Friday from 10:00 AM to 6:30 PM (IST). This channel is designed for immediate support when quick attention is required.

4. TrakIT Help Portal

​We encourage you to explore the TrakIT Help Portal, a comprehensive self-service resource offering detailed knowledge and guidance on the overall system. It's a convenient way to find answers and learn about various features.

5. Refresher Training

If you require refresher training or wish to better understand any specific area of the TrakIT application, please feel free to request a session by emailing us at support@trakit.in.

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Our Commitment

By following these communication guidelines, we can ensure faster responses, accurate tracking, and a smoother support experience for everyone. We sincerely appreciate your understanding and cooperation.