At TrakIT, we strive to provide timely and effective support to all our users. To ensure that every request is tracked, prioritized, and resolved efficiently, we kindly request you to follow the guidelines below for all support-related communication.
1. WhatsApp is not a Formal Support Channel
Please note due to the informal nature of WhatsApp, it is challenging to maintain proper records of issue history, priority levels, or resolution statuses. Follow-ups and escalations can easily be lost within long chat threads, which hinders our ability to manage support effectively.
Furthermore, using WhatsApp for support introduces data privacy and security risks. As an informal communication channel, it cannot be centrally audited or controlled. For these reasons, we do not recommend using WhatsApp for formal support inquiries.
2. Use of Designated WhatsApp Group for critical issues
The designated WhatsApp group is to be used exclusively for critical incidents or issues that require immediate attention. We kindly request that you refrain from sending one-on-one messages or non-urgent queries to the group.
3. Email for all Support Requests
For all support inquiries, including general issues, clarifications, or assistance, please email us at support@trakit.in. This ensures that every request is properly tracked, prioritized, and followed up on in a timely manner.
4. TrakIT Chat Support
For urgent assistance, please use our TrakIT Chat Support, available Monday to Friday from 10:00 AM to 6:30 PM (IST). This channel is designed for immediate support when quick attention is required.
5. TrakIT Help Portal
We encourage you to explore the TrakIT Help Portal,a comprehensive self-service resource offering detailed knowledge and guidance on the overall system. It's a convenient way to find answers and learn about various features.
6. Refresher Trainings
If you require refresher training or wish to better understand any specific area of the TrakIT application, please feel free to request a session by emailing us at support@trakit.in.
Our Commitment
By following these communication guidelines, we can ensure faster responses, accurate tracking, and a smoother support experience for everyone. We sincerely appreciate your understanding and cooperation.
