New Request Management System

As TrakIT continues to grow, so do the ideas, enhancements, and customisations our users request. This is a great sign - it means the platform is actively helping teams solve real operational challenges. However, it also means we need a more structured way to manage the increasing volume of feature requests, support requests and development needs.

To ensure fairness, transparency, and a consistent prioritisation process, we are introducing a dedicated Request Management system within TrakIT.

This new module gives every user a clear, organised way to submit improvements they’d like to see, track their request status, and collaborate with our team throughout the review process.

Where to Find It

You’ll now see a Request Management page under the System menu. From here, you can:

• View your own requests
• View all requests
• Create new requests (if you have permission)
• Submit requests (if you have permission)
• Track progress and updates on any request

This centralises all request communication in one place, instead of spreading it across multiple email threads or WhatsApp messages. If you're not able to view the menu, let us know.

Creating a New Request

Click Create Request. If you don’t see this button, your account may not have permission. Please contact your SysAdmin or TrakIT Support.

Select the type of Request, enter a clear title and a detailed description. The more context you provide, the easier it is for us to understand the need and evaluate the request. For support requests and bugs reports, include links and/or IDs of the affected pages.

After saving the request, it gets a "Draft" status. You can now:

• Upload supporting files (screenshots, documents, examples)
• Add comments or clarifications
• Collaborate with your team before submitting

When you’re ready, click Submit to move the request into the review queue.

Note: You may create as many draft requests as you like, but only five of any request type can be in the Submitted state at any given time. This helps ensure users prioritise what matters most.

How Requests Are Handled

Except for bugs and issue fixes, submitting a request queues the review process - it does not guarantee implementation. It may be a while before we can get to your submitted request.

Submitted requests will undergo review & evaluation. Our team reviews each submitted request to assess:

• Feasibility
• Alignment with TrakIT’s roadmap
• Impact on existing workflows
• Resource availability

Accepted requests are scheduled based on internal priorities. We cannot commit to specific timelines or delivery dates, but we will keep the status updated within the system.

Important Guidelines

To keep the process smooth and fair for everyone:

1. Submission does not guarantee implementation; we reserve the right to accept, defer, or decline any request.
2. No fixed timelines - Accepted requests are scheduled based on priority and available resources.
3. A maximum of 5 submitted requests per type - please prioritise the requests that matter most to your operations.
4. No liability for delays or non‑implementation - Business decisions should not rely on unapproved, unscheduled requests or requests in the queue.
5. Provide as much detail and context as possible - Clear, well‑explained requests are far more likely to be understood and evaluated accurately.

We’re Here to Help

If you have questions about the new Request Management system or need assistance using it, our team is always available to support you.

Your feedback drives the evolution of TrakIT, and we’re excited to make this process more transparent, structured, and collaborative.