Ask TrakIT in plain words

You can now connect Claude, ChatGPT and other AI assistants to your TrakIT. Ask about your jobs, containers, invoices and reports in your own words, and get answers straight from your live TrakIT data.

What's new

TrakIT now has an MCP server. MCP, the Model Context Protocol, is the open standard AI assistants use to connect to other apps. Once you connect your assistant to TrakIT, it can look things up in TrakIT for you while you chat: find a job, check the latest event on a container, list overdue invoices, or count last month's TEU.

Safe By Design

Read-only. The assistant can look things up. It can't create, change or delete anything in TrakIT.

Your permissions, nothing more. It sees exactly what you see in TrakIT, with the same roles and filters. If you can't open something in TrakIT, the assistant can't read it either.

Switched on per person. Your TrakIT administrator decides who can connect an assistant.

Your normal TrakIT sign-in. You sign in on a TrakIT page, with two-factor codes if your company uses them. Your password is never given to the AI.

Recorded and reversible. Every request is logged, and you can disconnect at any time.

Before you start

You need three things:

• AI access in TrakIT. Ask your TrakIT administrator to enable AI access on your TrakIT profile.
• An assistant that supports custom connectors. Claude works on every plan (the free plan allows one custom connector). ChatGPT needs a Plus, Pro, Business, Enterprise or Edu plan.
• The TrakIT connector address: https://mcp.trakit.in/mcp

Connect Claude

In Claude, open Settings and go to Connectors.

1. Click Add custom connector. Enter the name TrakIT and the address https://mcp.trakit.in/mcp , then click Add.
2. Click Connect next to TrakIT and sign in (see Signing in below).
3. In a chat, click +, open Connectors and make sure TrakIT is switched on. Then ask your question.

Connect ChatGPT

1. In ChatGPT, open Settings → Apps & Connectors → Advanced and turn on Developer mode.
2. In Apps & Connectors, click Create. Enter the name TrakIT, the connector URL https://mcp.trakit.in/mcp and authentication OAuth, then click Create.
3. Sign in to TrakIT when ChatGPT asks you to.

Signing in

When you connect, a TrakIT sign-in page opens. Its address starts with https://mcp.trakit.in.

1. Enter your TrakIT address, the one you use to open TrakIT in your browser (for example yourcompany.trakit.in or trakit.yourcompany.com ), and click Continue.
2. Sign in the way you normally do: click Continue with Google or Continue with Microsoft, or enter your TrakIT user ID or email and password and click Sign in. Your company decides which of these are offered.
3. If TrakIT asks for a verification code (for TFA), enter it and click Verify.
4. Check what the assistant will be able to read, and click Allow.

You're taken back to your assistant, and you're connected. From time to time you may be asked to sign in again.

What you can ask

Ask the way you'd ask a colleague. If you work in more than one TrakIT company, say which one. Here are some examples:

Jobs and shipments

• Show my open jobs created this week.
• Find the job for container MSKU1234565.
• List last month's export jobs for Acme Traders.

Tracking

• What's the latest status of job BL-26-0117?
• Has the vessel arrived? What's the ETA?
• Which milestones are still pending on its containers?

Customers and partners

• Find our customer Acme Traders.
• Which shipping lines do we have in TrakIT?
• Which clearing agents do we have in TrakIT?

Invoices and bills [Finance access required]

• Which sales invoices are overdue?
• How much does Acme Traders still owe us?
• Show the unpaid supplier bills for job BL-26-0117.

Job profit · [Finance access required]

• What's the profit on job BL-26-0117?
• Which costs make up the expenses on this job?
• Is the finance on this job approved or closed yet?

Reports and trends

• How many jobs did we open each month this year? Show it as a chart.
• Compare our TEU this quarter with last quarter.
• Which customers have the most open work orders right now?

You can also combine questions: "Prepare a short summary of this week's operations for my manager" or "Which of our biggest customers have overdue invoices?" What you can ask about depends on your TrakIT role. For example, invoices and job profit need finance access in TrakIT.

Tips for better answers

• Use job, container or invoice numbers when you have them.
• Ask for a table or a chart when you want one.
• Ask follow-up questions. The assistant remembers the conversation.
• Check important figures in TrakIT before you act on them. AI assistants can make mistakes.

Good to know

Your questions, and the TrakIT data the assistant reads to answer them, are handled by the AI provider you use (for example Anthropic for Claude or OpenAI for ChatGPT), like anything else you type into that assistant. Follow your company's policy on AI tools.

The connection stays until you disconnect it or your administrator turns off your AI access.

To disconnect, remove TrakIT under Settings → Connectors in Claude, or Apps & Connectors in ChatGPT.

If something doesn't work

"Couldn't determine how this server signs in"

Check the address. It must end in /mcp: https://mcp.trakit.in/mcp.

"Your TrakIT account doesn't have AI access"

Ask your TrakIT administrator to tick AI under Access on your user.

The assistant answers without using TrakIT

Make sure TrakIT is switched on for the chat, or mention TrakIT in your question.

You don't know your TrakIT address

It's the address you use to open TrakIT in your browser, such as yourcompany.trakit.in.

This is a new experience for us as well - and the first release of the TrakIT MCP Gateway. Please connect with the TrakIT Support team if you have suggestions or questions that the AI can't answer or is answering incorrectly. We'll do our best to improve the performance and accuracy.