Reporting An Issue

We've included a new feature for users to report any issues they encounter in TrakIT. At the bottom of any page, you will find a 'Support' link.

Clicking the link will open up a window that allows you to view the list of Admins and SysAdmins in TrakIT or report an issue or problem that you encountered in TrakIT. Select the 'Report an Issue' option.

Fill up the following fields:

Description of Issue: Please provide as much information here as you possibly can. The more information you provide us, the better it is to isolate and fix the issue. Information here should include the steps that you took that caused the problem and any reason you think why it may have happened. In most cases, we need to be able to reproduce the issue to be able to fix it.

Menu or Page location & Approx Time: Tell us where exactly or in which part of TrakIT did the issue happen. This could include the page name, section or popup where the issue occurred. If possible, include the time at which the issue happened. This helps us in checking the system logs to see what was happening around that time and if the issue was caused indirectly by another process or user.

T/D, WO, Corridor or Entity Reference: Tell us which WO, corridor, or entity had this issue. This helps us to isolate if the issue is caused only under certain circumstances or conditions.

Attachment/Screenshot: If you can capture the issue or error message in a screenshot or supply file or report that has the issue, it will be of great help. If you wish to submit multiple files, just zip them into one file and attach the zip file.

Once you click on the Submit button, the information is put into an email and sent to support@trakit.in with a copy to you and a blind copy to all SysAdmins.

Once we receive the email, we will respond as soon as possible to help you resolve the issue or it will be fixed in TrakIT (if identified as an issue in TrakIT).

For any questions of clarifications, please contact TrakIT Support.

Upload Documents by Email

With the latest release of TrakIT, it is now possible to upload documents or email content for shipments or work orders by email - without even opening TrakIT. All you need to do is attach the documents, change the subject line and send the email.

Depending on your purpose, there are two ways to upload:

1) Uploading Documents

To upload documents by email, follow these steps:

1. Open a new email and attach the documents (or forward an existing email with attachments) and set the recipient as your designated TrakIT email address.
2. Set the subject as TrakIT Upload followed by the Work Order ID or container number. For example, the email subject could be: Trakit  Upload  ABCU1234567
3. By default, the document uploaded will be shared for the whole shipment. If you wish the upload the document(s) for a single container only, add the keyword NoShare after the container number. For example: Trakit  Upload  12345  Noshare
4. Send the email.

Within a few minutes, you will receive an email indicating the success or failure of the upload. The text content of the email is ignored.

2) Uploading Email Content

If you wish to archive an email conversation regarding a shipment or work order, you can simply forward the last email to TrakIT as below:

1. Forward an existing email with content that needs to be archived and set the recipient as the designated TrakIT email address.
2. Set the subject as TrakIT Save followed by the Work Order ID or container number. For example, the email subject could be: Trakit  Save  ABCU1234567
3. By default, the document will be shared for the whole shipment. If you wish the upload the document(s) for a single container only, add the keyword NoShare after the container number. For example: Trakit  Save  12345  Noshare
4. Send the email.

Within a few minutes, you will receive an email indicating the success or failure of the upload. The content of the email is converted and attached as a plain text document. Any attachments in the email are ignored.

Points to Remember:

When sending document upload emails, please take care of the following:

• You can only upload documents on work orders where you have the permission to upload.
• The email address you send from must be your registered email address in TrakIT and your user profile should not be locked.
• Make sure your email body does not have any logos as these are also treated as valid attachments.
• Each attachment can be a maximum of 4 MB. There is no limit on the number of attachments in one email.
• Email content can be a maximum of 8000 characters.
• Uploaded documents are accessible by all users who have access to the work order. Please do not upload document that are sensitive in nature. Use the normal TrakIT upload function and set the document role as appropriate.
• The subject line is not case-sensitive. So trakit upload will work just as well as TrakIT Upload.

For any questions or concerns, please contact TrakIT Support.

Message Broadcast & Container Tracking

With the latest release of TrakIT, we've added two new modules as well as other features:


Message Broadcast

TrakIT can now broadcast messages to a large group of users. This function is available to Admins and SysAdmins only.

 

The recipients can be chosen as a group of entities or user roles belonging to specified countries. If an Entity Type is chosen, a maximum of 4 countries can be selected. Irrespective of the selection of recipients, SysAdmins of TrakIT are always included as recipients.

 

The subject of the email and content, as well as a single attachment (of up to 1 MB) can be included in the broadcast.

Messages that are broadcast are stored in the list of messages which all users can read or download attachments from.

Container Tracking

The Container Tracking module is a special list of containers that are tracked across corridors. Events in a corridor can now be flagged as 'Entry' or 'Exit' events for the Container Tracking module. When an 'Entry' event is populated in a Work Order by a user (either via direct update, email update or bulk update), the container is added to the list of active containers (if not already there).

 

The allowed free days are copied from the work order that caused the entry of the container and the number of days are counted from the time of entry (which is the same as the event that triggered the entry).

 

Similarly, when an 'Exit' event is populated by a user, the system checks if the container in the Work Order is an active container in the Container Tracking list. If so, the container is "exited" from the list and grayed out. The Exit event could either be in the same corridor as the Entry event or a different one.

 

The Container Tracking Module does not currently provide email alerts for containers that are reaching the free days limit. This will be implemented in the next phase.

 

 

For any questions of concerns, please contact TrakIT Support.

 

 

Some new features!

With the latest release, we've added some handy features to help you use TrakIT even better...

1) Entites included in Global Search - When you use the search box under the main menu, you will now see entites included in the search results as well. This can help you locate any entity quickly if you know only the partial name or code.

All kinds of entities are included in the search result - Customers, Transporters, Carriers, Bond Agents & Clearing Agents. Clicking on the Entity's name will pop up the Entity Details window.

2) Default start page for users - Users can now select their own start page instead of always starting with the Operations page. For example, open the Dashboard page, scroll down and click the star icon in the lower right corner of the page footer. The star icon will turn gold indicating that the page has been selected as the startup page. When starting TrakIT the next time, the Dashboard page will open first.

If you are opening TrakIT via a bookmark that points to the Operations page directly, then this feature won't work. Please make sure that any book mark points to the TrakIT application without any specific page associated with it.

3) Work Order page and other page URLs now appear a little simpler than before. So instead of seeing

.../workorder.aspx?id=12345

you will see

.../wo-12345


4) Interactive Reports > Data Quality Reports - DQ reports will now exclude Cancelled Work Orders completely.

5) Dashboard Top 10 Pie Charts - Previously any work orders that was not assigned to the Pie chart selection criteria, was assigned under the 'Others' slice. Now, 'Empty' slices appear separately from 'Others'.


Besides the above, there have been several improvements and fixes. For any more information, please contact TrakIT Support.

 

Get with the Sequence!

 

This is a common question from users: "What does 'Out of Sequence (Check all)' mean? "

 

 

 



 

You may get this message even when there are no missing events in the work order you are working on. Here's what it means:

 

By default, TrakIT will not allow you to skip events or leave them blank. This is simply to enforce good practices and ensure better data quality. Thus, when you see the error "Out of sequence", it simply means that there are one or more missing events prior to the event you are entering. Once you fill up the missing events with 'NA' (Not applicable/available) or 'TBA' (To be advised), you will not get this error.

 

In some cases, you may see the error "Out of sequence (Check all)" despite all events being entered. This will happen only when the work order is a part of a shipment with other work orders as well and the 'Apply to T/D' or 'Apply to S/I' checkbox is selected.

 

When an event is being applied to all work orders in the shipment, the missing event check is also applied for all work orders in the shipment. If any of the work orders are missing events prior to the event in question, the whole operation fails with the above message - which indicates to 'Check all' work orders for missing events.

 

Although it is possible to insert empty events when using the Bulk Update function and selecting the checkbox 'Ignore Event Sequence', it should, as far as possble, be avoided. Leaving events empty during bulk updates will cause the "Out of sequence" error for other users subsequently.

 

For any questions or clarifications, please contact TrakIT Support.